Patients' Frequently Answered Questions

Q : Where is Dr. Jeter’s Office?

Dr. Jeter’s Office is located at 2430 Samaritan Drive, San Jose, California, 95124. His office is located across the street from the main entrance to Good Samaritan Hospital.


Q : Does Dr. Jeter handle all orthopedic and sports injuries?

No. Dr. Jeter’s practice focuses on injuries of the knee, shoulder, ankle, elbow and sports injuries. However, if you are uncertain whether your injury is treated by Dr. Jeter or would like a referral to another physician, feel free to contact our office and we would be happy to assist you.


Q : Is Dr. Jeter covered by my health insurance?

Dr. Jeter has contracted with a number of PPO plans. However, due to the fluidity of insurance plans, it is ultimately your responsibility to verify that we are current members of your plan. More information may be found in the Policies section or the Forms section of our website under “Financial Policies”.


Q : How long does it take to schedule an appointment with Dr. Jeter?

Typically, Dr. Jeter will be able to schedule your appointment approximately one week from the time that you contact his office. They will work with you to ensure that your injury is treated in a timely and appropriate manner.


Q : What if I need surgery?

In the event that Dr. Jeter recommends surgery for you, the office will handle all of the scheduling and required authorizations. The office manager will keep you up to date prior to your surgery and will follow up with you following surgery as needed. Dr. Jeter will also provide you with any necessary pre-operative and post-operative instructions. Both Dr. Jeter and his staff are available to handle any questions that you may have at any point during this process. You may contact them by calling (408) 559-4343.


Q : Where does Dr. Jeter perform his surgeries?

Dr. Jeter works with local outpatient surgery centers: Silicon Valley Surgery Center including its affiliate, Bascom Surgery Center, and Good Samaritan Hospital. Dr. Jeter’s office manager will let you know the location for your surgery once it has been scheduled. For more information on these facilities you may also visit: Silicon Valley Surgery Center or Good Samaritan Hospital.


Q : Does Dr. Jeter take care of Workers Compensation injuries?

Yes. Please contact Dr. Jeter’s office manager for an appointment. His office will work with you on all of the required authorizations and forms. You may contact her by calling (408)559-4343.


Q : Does Dr. Jeter take X-rays in his office?

Yes. His office has state-of-the-art digital X-ray. X-rays taken in the office are immediately available and may be viewed in the treatment room by both you and Dr. Jeter.


Q : Is there an emergency number to call after hours?

Yes. In the event of a serious or life-threatening emergency, dial 911. To reach Dr. Jeter after office hours, please phone the office at (408)559-4343.


Q : Where do I go for my physical therapy?

In the event that physical therapy is required, Dr. Jeter’s office manager will select a facility that is convenient for you and provide you with all of the required information you need prior to your first appointment.


Q : How and when do I reschedule my appointment if needed?

Please notify our office as soon as you know that you will be unable to make your scheduled appointment. We require at least 24 hours notice. In the event of an emergency on the day of your appointment, please call the office as soon as possible at (408) 559-4343. Dr. Jeter’s office manager will reschedule your appointment for the earliest available date.